Rachel Vandal
Customer Success Associate
Rachel Vandal is an empathetic, compassionate member of the Medicare Joe® team who strives to ensure every client feels comfortable and confident in their coverage. With over a decade of customer service experience and a Bachelor of Arts in Anthropology from the University of Rhode Island, Rachel is dedicated to building lasting client relationships through attentiveness, detail-orientation, and consistency throughout every step of the Medicare enrollment process.
A family-oriented professional who spent many years caring for her grandparents, Rachel has a deep personal connection to advocating for seniors, ensuring clients are treated fairly and feel fully informed in their choices. Outside of work, she is passionate about film, interior design, and literature, and enjoys spending time with family, visiting museums, and trivia nights with friends.
It’s been nothing but a positive experience working with Medicare Joe. The staff are very friendly and knowledgeable today. I worked with Sonia and she was very helpful. thanks again.
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Armando V.
7/23/2026
Mike Duross did a fantastic job reviewing my Medicare options. He is extremely knowledgeable and efficient in his communication!
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Greg D.
7/21/2026
I purchased my supplemental insurance with this company, Medicare Joe, and it was easy to navigate. Chace provided the options and got the plan rolling. I would recommend this company if you are looking for a reliable option.
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Marilyn F.
7/20/2026
Lucas has been extremely helpful and patient through my Medicare process. He is a true professional and very knowlegable.
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Jennifer R.
7/17/2026
excellent service with caring and knowledgeable staff
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m. b.
7/11/2026
The Medicare Joe team was extremely helpful and very responsive to my questions and requests. I am exceedingly happy that I chose them.David Brunner
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David B.
7/10/2026
It was a very nice experience and they handled everything. Highly recommend!
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Doug M.
7/10/2026
Grace was very professional with her communication skills, explained everything in detail, and relieved my anxieties of being able to make the choices most beneficial to my needs. Very understanding of my situational needs with empathy and made me comfortable making the choices filling out the application. Thank you so much.Charles H Johnson
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Charles J.
7/09/2026
Very happy with the help provided!
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Janet F.
7/09/2026
They made it easy and they were available to answer any questions all of the time! I have recommended them to alll of my friends!
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Leslie H.
7/09/2026
Sam was great to work with!
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bianca f.
7/09/2026
Most everything was explained well. However, I did try to reach Jeffery to talk about part D which I was confused about. He always says to text or call if I have a question. No reply at all. I called. Got put with someone I didn't know who didn't really answer my questions.
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Sharon J.
7/09/2026
Great communication and follow up!
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Susan T.
7/09/2026
Keila was thorough knew her information provided laughter seriousness, compassion while showing me how to get the best care for myself. Thank you, Medicare Joe.
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Pamela A.
7/09/2026
Keila did an excellent job explaining our options and patiently walking us through each one. She also compared prices so we felt like we received the value for the options we chose. First time Medicare is confusing, but she provided the basics in a simple and helpful way.
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Nathan B.
7/09/2026
Ryan and his team have been incredibly helpful in negotiating the Medicare options available to me!
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Kellee P.
7/08/2026
helpful
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Louis B.
7/08/2026
After watching their video on line I set up an appointment with Keila. She was extremely informative and was not pushing any services on me. Going on Medicare is confusing and she was able to help break everything down for me. Also was able to add additional service for my husband that is already on Medicare. Thank you for offering your services!!
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John M.
7/07/2026
Christian Samuels from Medicare Joes helped me navigate the Medicare enrollment process. He worked with me for 7 months explaining and finding the best plan for my needs. He was very patient and I felt he was advocating for my best interest as he would for his own loved one.
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Grace G.
7/07/2026
Extremely helpful information and guidance. Always available to answer any questions and explain offerings and options.
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Bill C.
7/06/2026
Ryan was very knowledgeable and informative regarding Medicare and what the processes, timeframes and rules are. He helped me set up all of my Medicare offerings early, so that I was prepared well in advance of turning 65. He has always been available to answer questions for me in a timely manner. I will be recommending Medicare Joe to my friends.
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Kathy R.
7/06/2026
Friendly, knowledgeable agents to help you navigate your entry into Medicare
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Jennifer H.
7/06/2026
Austin was very helpful in clarifying the process of applying for Medicare
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Frank L.
7/06/2026
Lucas, was awesome answering all my questions, even did a follow up call overall a better experience than I thought.
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Tillie R.
7/06/2026
Was easy and straight forward. They talk me through and answered my questions keeping me on track
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R M.
7/06/2026
I had a good experience using Medicare Joe. I worked with Sarah and she was very responsive and helpful. I cant imagine trying to figure all of this out by myself. They are very knowledgeable and helped me through the whole process.
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Tim M.
7/06/2026
I had an excellent experience working with Lucas Cabral. He was professional, knowledgeable, patient, and incredibly helpful throughout the entire process. He took the time to answer all of my questions, provided clear explanations, and made sure my concerns were addressed promptly. His positive attitude and dedication to outstanding customer service made the experience smooth and stress-free. I truly appreciate his support and assistance. Lucas deserves a raise!
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Nellene T.
7/06/2026
As many have confusion, questions and concerns regarding Medicare, I found comfort in the care and time my agent Ryan took in answering each and every question until I fully understood, and took the time to research for the best policy that best fit my needs medically and financially. I feel comforted knowing I can reach out to him at any time with any concern or questions I may have regarding my policy and he will address and respond quickly.
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Elaine F.
7/06/2026
I found the initial presentation very helpful, and Devon, who followed up with me, was professional, friendly and efficient, patiently answering all my questions
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Jeanne A.
7/06/2026
Highly recommend Medicare Joe. Medicare and all the paths one can take is a complicated subject. Keila is very easy to work with and very responsive to my questions.
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Teri L.
7/06/2026
The webinar that was given was the most informative and easiest to understand.Christian Samuels is an incredible person who is knowledgeable, kind and understanding. His patience is that of a saint! He set me on the best path for my Medicare needs. I publicly want to thank him, again.Do not hesitate to engage with this company, I sincerely feel that they DO care about us as individuals.
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Linda H.
7/06/2026
Very professional and thorough. Enjoy working with this team.
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Shanna F.
7/05/2026
No matter how many questions I had, Grace was so patient with me and walked me through every step.
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Malinda M.
7/05/2026
I am so grateful for the help I received from Medicare Joe. It made the Medicare signup process before turning 65 much less confusing. They were always willing to answer questions and were super responsive via text and email.
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Teresa K.
7/03/2026
Well versed & thorough. Very informative & helpful when I had questions .
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Edward G.
7/02/2026
The video was very informative and explained medicare the way it should be explained. Jeffrey walked me through my operations in detail.
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Brian W.
7/02/2026
Mark was super helpful! He knew the subject matter well and was able to give us the guidance we needed, even when our case was super non-standard.
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Steve L.
7/02/2026
It was a pleasure being helped through this process without receiving unwanted phone calls from salespeople trying to sell you things you don’t need. I highly recommend Medicare Joe and specially Austin to help you get your Medicare enrollment completed.
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Michael B.
7/02/2026
I am Thankful for Medicare Joe and especially Grace Barta! She is knowledgeable and able to explain the products as well as the Medicare process, and guide you through for the best services for you as an individual, with patience and understanding. She has great customer service skills and is compassionate and friendly! I could not have had a better representative help me nor a better experience! Thank you, Medicare Joe and Thank you, Grace!
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Susie J.
7/02/2026
They were so informative and helpful for me to choose which plan was best for me
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Jessica P.
7/02/2026
I called Medicare Joe's hoping to get a little more info about the confusing mess called Medicare. Chrisrian Samuels took my call and was amazing. Within about 15 minutes he had me set with a plan that I am very happy with.A heart felt Thank you to Christian Samuels.
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Gary W.
7/02/2026
Informative Medicare information in a way to understand it with all the options explained. They made it very easy for an informed decision…highly recommend!
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Hyacinthia
7/02/2026
Lucas Cobral is a true pleasure. He took his time to explain everything. I would recommend him highly. Very easy to talk too and very kind.
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Lisa T.
7/02/2026
Devon was great to work with!
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Colleen B.
7/02/2026
Medicare Joe helped me apply for Medicare in an organized and timely way. We found the best plan for me. He told me he will keep in touch towards the end of year to apply for next year plan. I would highly recommend this company and on top of that it’s free!!
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Martha N.
7/02/2026
