We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you’ll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role—not someone just looking to clock in and out. If you’re ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you.

As an Administrative Assistant and Customer Support Associate at Medicare Joe ®, you’ll be the first point of contact for our clients—providing high-quality service and support as they navigate their Medicare coverage. You’ll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you’ll advance into the Advisor role where you’ll handle more complex service needs and provide internal support to our sales team.

This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations.

• Professional, friendly communication—both written and verbal
• Organized and efficient with daily task management
• Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation
• Strong problem-solving skills and ability to take initiative
• Willingness to learn and grow through coaching
• Ability to manage high volume and multitask under pressure
• Detail-oriented and accurate with documentation
• Team player with a positive attitude
• Committed to delivering a high standard of service

• $21 per hour starting pay, $23 per hour upon completion of training (30 days)
• 401(k) with company match
• Paid vacation time (2 weeks after 3 months of employment)
• Paid holidays
• Paid professional training & development
• Paid continuing education for compliance and licensing
• Company and individual performance incentives